120調(diào)度服務(wù)在院前急救中的應(yīng)用及其滿意度分析

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【摘要】目的：研究院前急救中行120調(diào)度服務(wù)的效果。方法：數(shù)據(jù)取自本院2021年1月—12月收治的11898例急救中心患者，“隨機(jī)取樣法”分參照組（傳統(tǒng)管理，n=5949）、調(diào)度組（120調(diào)度服務(wù)，n=5949），比較兩組療效。結(jié)果：調(diào)度組的救護(hù)專業(yè)性、反應(yīng)速度、轉(zhuǎn)運(yùn)時(shí)間、反應(yīng)時(shí)間、技能操作準(zhǔn)確相關(guān)評(píng)分均分別高于參照組的相應(yīng)指標(biāo)評(píng)分，差異均具有統(tǒng)計(jì)學(xué)意義（P

【關(guān)鍵詞】120調(diào)度服務(wù)；院前急救；滿意度

Application and satisfaction analysis of 120 dispatch service in pre-hospital first aid

MAyila·RExiati， XIE Kaihua， WANG Jianquan

The First People’s Hospital of Kashgar， Kashgar， Xinjiang 844000， China

【Abstract】Objective： To investigate the effect of 120 dispatch service in pre-hospital first aid. Methods： The data were collected from 11，898 patients in the emergency center admitted to our hospital from January 2021 to December 2021. The "random sampling method" was divided into reference group （traditional management， n=5949） and dispatch group （120 dispatching services， n=5949）. The curative effects of the two groups were compared. Results： The related scores of ambulance professionalism， reaction speed， transit time， reaction time， and skill operation accuracy in the dispatch group were higher than those in the reference group， and the differences were statistically significant（P

【Key Words】120 dispatch service； Pre-hospital first aid； Satisfaction

研究表明，院內(nèi)急救的延伸為院前急救，其與院內(nèi)急救比較，具有緊急性、急救條件差及隨機(jī)性強(qiáng)等特點(diǎn)，而120急救中心是院前急救的重要實(shí)施單位，其對(duì)醫(yī)護(hù)人員綜合素質(zhì)提出較高的要求，切實(shí)給予患者高質(zhì)量的院前急救措施，可輔助醫(yī)護(hù)人員在短時(shí)間內(nèi)篩選、診斷及快速處理患者病種，科學(xué)合理的預(yù)見性評(píng)估其病情，保證短時(shí)間內(nèi)完成搶救、轉(zhuǎn)運(yùn)等過程，為患者得到有效救治提供可靠保障[1-2]。（剩余3450字）