門診護理工作中開展人文關(guān)懷、護患溝通的方法及效果

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【摘要】目的：分析在門診護理工作中聯(lián)合開展人文關(guān)懷以及護患溝通的應(yīng)用價值。方法：對照組為常規(guī)門診護理，觀察組則進一步增加人文關(guān)懷與護患溝通。結(jié)果：觀察組門診護理滿意度為100.00%，明顯高于對照組的90.00%（P

【關(guān)鍵詞】門診；護理；人文關(guān)懷；護患溝通；價值

To observe the methods and effects of humanistic care and nurse-patient communication in outpatient nursing work

WANG Fen

Changzhi Peking University Medical Lu’an Hospital， Changzhi， Shanxi 046200， China

【Abstract】Objective：To analyze the application value of humanistic care and nurse-patient communication in outpatient nursing. Methods：The control group was the routine outpatient nursing，and the observation group further increased the humanistic care and nursepatient communication.Results：The nursing satisfaction of outpatient in the observation group was 100.00%，which was significantly higher than 90.00%in the control group（P

【Key Words】Outpatient service； Nursing； Humanistic Care； Nurse-patient Communication； Value

門診屬于醫(yī)院對外的重要服務(wù)性窗口，日常的人流量較大，并且人員組成復(fù)雜，所接待的門診患者病情多樣，容易出現(xiàn)各類的突發(fā)性問題，這也使得門診護理服務(wù)工作的難度提升，如若門診護理不當(dāng)將對醫(yī)院的整體醫(yī)護服務(wù)形象產(chǎn)生較大的影響。（剩余3436字）