應(yīng)用PDCA循環(huán)管理降低我院住院藥房退藥率的效果

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摘 要 目的：降低我院住院藥房退藥率，提升醫(yī)藥護(hù)團(tuán)隊服務(wù)效率。方法：通過住院藥房醫(yī)院信息系統(tǒng)（hospital information system， HIS）比較實施PDCA退藥管理措施前后1年的退藥原因和頻次，以及年（月）退藥率。結(jié)果：改治療方案、藥房無藥和患者出院為退藥主要原因；實施PDCA退藥管理后，住院藥房年退藥率低于實施前，且隨著PDCA循環(huán)增加，月退藥率持續(xù)降低（P

關(guān)鍵詞 PDCA 退藥管理 住院藥房 退藥率

中圖分類號：R952 文獻(xiàn)標(biāo)志碼：C 文章編號：1006-1533（2023）19-0095-04

引用本文 閆春雷， 張芳， 趙予， 等. 應(yīng)用PDCA循環(huán)管理降低我院住院藥房退藥率的效果[J]. 上海醫(yī)藥， 2023， 44（19）： 95-98.

基金項目：開封市科技局項目（1903041）

Effect of the application of PDCA cycle management to reduce the rate of medication withdrawal in our inpatient pharmacy

YAN Chunlei， ZHANG Fang， ZHAO Yu， YUAN Liyan

（Department of Pharmacy， the First Affiliated Hospital of He’nan University， Kaifeng 466100， China）

ASBTRACT Objective： To reduce the medication withdrawal rate of our inpatient pharmacy and improve the service efficiency of the medical and nursing team. Methods： The hospital information system （HIS） of the inpatient pharmacy was used to compare the causes and frequency of drug withdrawal and the annual （monthly） withdrawal rate before and after the implementation of the PDCA withdrawal management measures for 1 year. Results： Changing the treatment plan， unavailability of the medicine in the pharmacy， and patient discharge were the main reasons for medication withdrawal. After the implementation of PDCA withdrawal management， the annual rate of medication withdrawal from the inpatient pharmacy was lower than that before， and the monthly rate of medication withdrawal continued to decrease with the increase of the PDCA cycle（P

KEY WORDS PDCA； drug withdrawal management； inpatient pharmacy； medication withdrawal rate

我院住院藥房工作人員不足，但院內(nèi)退藥現(xiàn)象經(jīng)常發(fā)生，嚴(yán)重影響我院住院藥房的工作效率[1]。（剩余4536字）